Payment & Shipping

What Payment Options are available?


All our wooden gifts can be purchased via wire transfer, paypal, or credit card.




Why haven't I received my order confirmation?


Once you have place your order at Wooden Gifts And More you normally get automatically a confirmation within the hour.

If you haven't received an order confirmation it could be because of one of these reasons:
- The confirmation mail is in your spam folder.
- By accident you filled in a wrong email adress.
- Your order wasn't completed successfully. Please control your account if the order registered in the system. If not, please place the order again.




When will my package be shipped?


A standard order will be shipped within three business days.
If you choose to personalize your order, we will ship your order within five business days.




How will my package be shipped?


We package all orders as compact as possible to save both material and space. Our shipping carrier is Bpost, the national postal company in Belgium. Your products will be delivered within 5-10 business days after the order is shipped.




Is there any sales tax charged on my order?


All orders placed at our store are without sales tax.




What's the cost of shopping?


We ship our products worldwide, hereby a table of the shipping costs for every location.
As an extra we offer free shipping on all orders over 40 euro's to Europe and the USA.
Belgium: standard 6.95 Euro's
Netherlands: Standard 6.95 Euro's
Rest of Europe: Standard 8.95 Euro's
USA: Standard 8.95 Euro's
Rest of the world: Standard 13.95 Euro's





Personalization

What can I engrave on my product?


You can engrave your product with a name, quote or anything you like.
As long as it's under the max character limit it is possible.

It is also possible to engrave a logo on your product, but here is an extra cost involved.
Just send us an email via our contact form and we will make a special order for you.




Can I engrave every product?


All our products can be engraved, except the Waste Pens. Due to they are made from plastic and would melt while engraving.




Will the engraving damage my product?


No, we carefully engrave your desired text in your product to give it a warm and unique touch. The product will not be damaged in the process and will give it a personal touch.





Products

Will I receive the product on the picture?


No, you will receive a different product then on the picture. But the product you ordered will be made from the same unique wood species and with similar colors and figures.




Is it real wood used in the pens?


Yes, for all our products, we use only real wood. We carefully select the wood from all over the world to guarantee you get the most unique products.




Will the wood crack after using it?


The material we use for our products is dried wood to guarantee the highest quality. Our products don't crack over time because of that. But wood is a natural and living material and can change color over time.





Maintenance

How do I replace my refill?


For our writing pens, you can take off the upper part, and then the refill becomes visible. After unscrewing the refill, you can place in a new refill. The cross refills are available in our shop or your local pen store.
For our fountain pens, you simply screw off the writing system and place in a new refill.
The refills are the standard little refills and are available in our shop or every book store.




Do I have to maintain the wood?


Your product comes finished with a natural oil to guarantee a long lasting finish.
It is not necessary to maintain your item, but you can definitely put some natural oil on it to keep the product in good shape





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